Weather conditions in Texas make it crucial for customers to receive their perishable foods on time. Hungryroot was seeking a fast and reliable delivery partner to improve the delivery experience for customers in weather-impacted Texas markets. Hungryroot was also interested in testing how 2-way SMS communication improves customer satisfaction by enabling customers to provide specific delivery instructions.
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The new partnership yielded significant improvements:
25%
reduction in total credit & refunds
Challenge
reduction in total credit & refunds
99%
on time delivery
Solution
on time delivery
Hungryroot has accordingly
expanded with Veho
into Oklahoma City
Results
Hungryroot has accordingly
expanded with Veho
into Oklahoma City
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Driving Customer Satisfaction
Vitamin Retailer launched opt-in two-way messaging with Veho in February 2023, driving engagement and resulting in 4.5+ customer satisfaction.
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The customer experience is critically important to us.
By partnering with Veho we are able to improve the delivery experience, materially reduce credits and refunds, and increase the customer's overall satisfaction with our service. Veho is more than a carrier for us, they are a strategic partner that enables us to improve on key business metrics.
By partnering with Veho we are able to improve the delivery experience, materially reduce credits and refunds, and increase the customer's overall satisfaction with our service. Veho is more than a carrier for us, they are a strategic partner that enables us to improve on key business metrics.
By partnering with Veho we are able to improve the delivery experience, materially reduce credits and refunds, and increase the customer's overall satisfaction with our service. Veho is more than a carrier for us, they are a strategic partner that enables us to improve on key business metrics.
Isaac McCracken
Transportation Manager
,
Hungryroot
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