Improved on-time delivery as a driver for customer experience.

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With a core brand tenant of exceptional customer service, a leading national Vitamin retailer needed a shipping partner who could rise to the challenge. Following the success of Veho’s partnership with their sister company, the Vitamin Retailer explored a partnership with Veho, citing cost structure, operational simplicity, and consistently high performance as key factors.

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Achieved 99.28% On-time delivery across 10 months

The retailer grew from

6 to 14

markets with Veho.

Magnifying glass focusing on a worried face with red eyes and zigzag mouth.

Challenge

The retailer grew from

6 to 14

markets with Veho.

Customer reviews

improved

by partnering with Veho.

Illustration of two hands shaking in agreement with red cuff accents and small decorative stars.

Solution

Customer reviews

improved

by partnering with Veho.

Expanded to

25 markets

by end of 2023

Results

Expanded to

25 markets

by end of 2023

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Customers are Delighted

+1.3 days

faster delivery

4.8/5

positive customer feedback

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Driving Customer Satisfaction

Five solid black stars in a horizontal row representing a five-star rating.

Vitamin Retailer launched opt-in two-way messaging with Veho in February 2023, driving engagement and resulting in 4.5+ customer satisfaction.

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If it wasn’t for [our sister brand] sharing that their on time delivery rate is 99% with Veho...

...I would never would have believed it! Veho is actually delivering on their promise– and to a really high extent.”
...I would never would have believed it! Veho is actually delivering on their promise– and to a really high extent.”
...I would never would have believed it! Veho is actually delivering on their promise– and to a really high extent.”
Director of Transportation
,
Vitamin Retailer
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Veho and SupplyChainBrain logos with the tagline One Forum | One Focus | Many Minds.
Four white sparkling stars of varying sizes on a black background.

Veho has been named a

"2024 Great Supply Chain Partner"

Simple white line drawing of a ball bouncing with motion lines on black background.
Veho and SupplyChainBrain logos with the tagline One Forum | One Focus | Many Minds.
Four white sparkling stars of varying sizes on a black background.

Veho has been named a

"2024 Great Supply Chain Partner"

Simple white line drawing of a ball bouncing with motion lines on black background.